Free Shipping on Orders Over $79 (Continental US Only)

Some Restrictions Apply Return / Cancellation Policies. If you need to cancel an order for any reason there will be a 10% service charge. Any returns must be made within 30 days of original purchase. There is a 15% restocking fee on all returns. Any returns after 30 days are subject to a 25% restocking fee. All items must be returned unopened in original packaging. We can not accept used pond equipment of any kind per our return policy. Return shipping will be paid by the buyer. If you received free shipping on your order we will charge you for the amount we originally encurred for that shipment. Please note shipping costs are not refunded. Please contact us for a return authorization number and more information at or by calling 508-392-9831. For defective items please contact Laguna customer service directly at 1-800-724-2436.

You will need to include your original packing slip with your order.

If you are returning your items via USPS, you must use the following address:
634 N. Falmouth Hwy, Box 349
N. Falmouth, MA 02556

If you are returning your items via UPS or FEDEX, you must use the following address:
1220 Route 28A
Cataumet, MA 02534

Damaged Items
If you've received damaged items in shipping. We will send out a replacement of items after verification of the damaged items from the shipping carrier and from

Chemicals are not returnable.